Badlime: Streamlining Event T-Shirt Orders

Badlime, a custom t-shirt printing company specializing in event merchandise, faced a challenge with their existing order management system. Customers struggled to submit and track event t-shirt orders, leading to frustration and potential missed deadlines. Internally, managing orders was cumbersome, requiring manual data entry and communication between departments. This inefficiency increased operational costs and limited scalability for Badlime.

The Solution: A Custom Web Portal

We designed and developed a custom web portal to streamline Badlime's order management process. The portal offered features including:

• Simplified Order Submission: Customers could easily design, submit, and track event t-shirt orders through a user-friendly interface. This included features like uploading artwork, selecting sizes and colors, and choosing delivery options.
• Real-time Order Tracking: Customers received automatic updates on the status of their orders, providing transparency and peace of mind.
• Centralized Order Management: Badlime staff gained a central platform to access, manage, and update all event t-shirt orders in one place. This improved communication and streamlined workflows.
• ERP Integration: The portal seamlessly integrated with Badlime's ERP system, enabling automated order processing, inventory management, and data synchronization. This eliminated manual data entry and reduced errors.

The Impact: A Transformation for Badlime

The Badlime order management portal transformed their operations and customer experience:

• Enhanced Customer Experience: Customers gained a user-friendly platform for designing, submitting, and tracking their event t-shirt orders. This improved communication, transparency, and resulted in a 100% increase in customer satisfaction regarding online order placement and tracking.
• Increased Efficiency: Automated workflows and centralized order management significantly reduced manual tasks and streamlined operations for Badlime's team. This freed up over 100 hours of labor per week, allowing them to focus on higher-value activities.
• Reduced Costs: Automation minimized resource allocation for order processing, potentially leading to cost savings for Badlime.
• Improved Scalability: The streamlined system allowed Badlime to handle increased order volume efficiently, supporting their business growth.
• Order Processing Boost: The portal resulted in a 50% increase in order processing speed, enabling Badlime to fulfill customer needs faster.

Key Metrics

• 100% increase in customer satisfaction
• Over 100 hours of labor freed up per week
• 50% increase in order processing speed